Submit account, subscription, connection, and refund questions through a support ticket. Describe the issue, platform, and steps already tried to reduce follow-up questions.
No email address required to create an account·Your username and password identify your account
CONTACT CHANNELS
Support channels and when to use them
Support tickets are the official support channel currently available. Use email or Telegram only after a verifiable address is officially published; this page does not provide unconfigured accounts or links.
Online support ticket
Best for account access, plan activation, traffic checks, connection failures, route selection, payment records, and refund requests that require ongoing follow-up. Tickets retain the conversation context, so you can add information without repeating the entire history.
Response expectations: Tickets are handled in submission order. Billing reviews and troubleshooting depend on the completeness of the information and the complexity of the issue; no fixed response time is promised.
No verifiable support email is currently published, so this page does not provide an email address or mail link. For written records, order details, or ongoing troubleshooting updates, use an online support ticket instead.
Response expectations: Email support is not currently configured and is not a valid service channel. Information sent to addresses not published on this page cannot be tracked or confirmed.
Telegram
No verifiable Telegram account or group is currently published, so this page provides no external link. Submit account, subscription, and payment questions through a support ticket to avoid sharing account details through unofficial channels.
Response expectations: Telegram support is not currently configured and is not a valid service channel. If an official channel becomes available, the details published on this page will take precedence.
ISSUE ROUTING
Issue categories and what to include
Choose the closest category and provide the relevant context so support staff can locate your subscription record, client environment, or target service more quickly.
Account and subscription
Include your username, when the issue occurred, and any message shown on the page. No email address is required to create an account, so account identification relies mainly on your username and relevant subscription details in the ticket. Never include your password in the message.
Connections and routes
Specify whether you are using Windows, macOS, iOS, Android, or Linux. Include the target service, selected region, connection symptoms, and whether switching routes changed anything. Do not write only “not working”; include the exact message shown by the client.
Plans and traffic
Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is prorated based on the remaining days; traffic packages remain valid until used and never expire. If the panel differs from your subscription record, include the page name and the steps you took.
Payments and refunds
Payment methods include Alipay, WeChat Pay, and USDT. For payment status questions, provide the order details and what the panel shows. Refunds are covered by a 30-day no-questions-asked refund policy; submit the specific request through a support ticket.
BEFORE SUBMITTING
Checks before submitting a ticket
Complete the basic checks first, then include the results in your ticket. Even if the issue persists, this information helps support staff rule out common configuration causes.
Connection issues
Confirm that the client is signed in and has loaded your current subscription.
Disconnect, switch to another route, and establish the connection again.
Note whether the issue affects all target services or only a specific website or app.
State whether you have changed network environments recently.
Billing issues
Check the order status and selected plan in the user panel.
State whether you paid with Alipay, WeChat Pay, or USDT.
For a refund request, include the relevant order and reason directly in the ticket.
Keep updates about the same issue in the original ticket whenever possible to avoid splitting the context.